FAQ

Yes. KM Auto Export provides guidance to first-time buyers regarding vehicle selection, shipping methods, documentation procedures, and general export processes.

Customers must follow payment instructions only from official KM Auto Export invoices sent from verified company email addresses. If unsure, customers should confirm payment details directly with the company before transfer.

Any shipping-related damage must be reported immediately at the destination port with proper inspection documentation. Claims handling follows shipping company procedures and insurance terms where applicable.

Marine insurance may be arranged upon customer request depending on shipment terms. Customers should confirm insurance requirements prior to finalizing shipment.

Yes. Ports may charge storage, demurrage, or handling fees if the vehicle is not cleared within the allowed free period. These charges are determined by the port authority and are the buyer’s responsibility.

Customers should contact their clearing agent, prepare required import documentation, complete customs procedures, and arrange vehicle collection within the port’s free storage period.

Yes. Customers are generally required to appoint a licensed customs clearing agent in their destination country to complete import procedures, duty payments, and cargo release.

If document delivery is delayed due to courier or logistics issues, KM Auto Export will assist in coordinating the necessary follow-up and alternative release procedures according to shipping regulations.

Customers can track their shipment using the Bill of Lading number, vessel name, or shipping schedule information. Our team can assist with shipment tracking upon request.

After payment confirmation, export preparation may require several business days depending on vehicle readiness, port scheduling, documentation processing, and shipping availability.

Yes. A bidding deposit may be required before placing auction bids. The deposit is applied toward the final invoice if the vehicle is successfully purchased.

Yes. Our team can assist customers in understanding auction sheet grading, condition comments, inspection marks, and damage symbols to help make an informed purchase decision.

Yes. Customers may request additional available photos or inspection images of a vehicle before confirming purchase. Availability depends on vehicle location and auction access.

KM Auto Export Co Ltd is a Japan-based vehicle export company specializing in sourcing, purchasing, logistics coordination, export documentation, and international shipment of Japanese vehicles and related equipment. Services are provided in accordance with applicable Japanese laws and international trade standards.

Yes. We supply vehicles to customers worldwide. However, shipment availability is subject to shipping routes, port access, import regulations, and compliance requirements in both Japan and the destination country.

We export new and used Japanese vehicles including SUVs, luxury MPVs, hybrids, passenger cars, vans, trucks, machinery, and special-order units sourced from auctions and authorized suppliers.

Auction vehicles are sold based on inspection reports and auction grading systems. While we provide available information transparently, final purchasing decisions remain the responsibility of the buyer.

Yes. Customers may submit vehicle specifications, and our team will assist with sourcing options through auctions or supplier networks.

We provide FOB, CFR, and CIF quotations depending on destination and customer requirements. Pricing includes clearly listed export handling and shipping charges when applicable.

Payments are accepted via international bank transfer (TT). All payment instructions are issued through official company invoices.

Shipping rates, exchange rates, and supplier costs may change without prior notice until payment confirmation is received.

RORO and container shipping are arranged through third-party shipping lines. Shipping schedules are subject to carrier availability and port conditions.

Estimated transit times are provided for guidance only. The company is not responsible for delays caused by weather, port congestion, carrier schedules, customs clearance, or force majeure events.

Depending on destination requirements, documentation may include Export Certificate, Bill of Lading, Commercial Invoice, and Packing List.

Buyers are solely responsible for compliance with import laws, taxes, registration rules, and customs procedures in their respective countries.

Yes. All exports are conducted in accordance with Japanese export control regulations and applicable international compliance policies.

Available inspection reports, auction sheets, or supplier information are provided for customer reference. Vehicles are generally sold on an 'as-is' basis unless otherwise agreed in writing.

Due to the nature of international used vehicle trade, warranties are not guaranteed unless explicitly stated in a written agreement.

Ownership and risk transfer to the buyer once the vehicle is shipped or handed to the carrier, unless otherwise specified in contractual terms.

Orders confirmed through auctions or supplier purchase may not be cancelled. Any cancellation requests are subject to company approval and potential penalties.

Export availability may be limited by Japanese government regulations or international trade compliance requirements. Customers must ensure lawful use and destination of vehicles.

Customers agree to comply with applicable export control laws and not to violate international sanctions or restrictions.

Official correspondence is conducted via company email addresses, invoices, and verified contact channels listed on the official website.

KM Auto Export Co. Ltd reserves the right to update policies, procedures, and website content without prior notice in accordance with business and legal requirements.