Privacy Policy

 Note: This document is provided for general information and operational guidance. It does not constitute legal advice. Requirements may vary by destination country and situation.

Overview

KM Auto Export Co., Ltd. (“KM Auto”, “we”, “us”) respects customer privacy and protects personal information collected through our website, email, WhatsApp, and vehicle export services.

This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you may have.

What Information We Collect

·         Identity & Contact: name, company name, address (as required for shipping), email, phone/WhatsApp.

·         Transaction Details: vehicle requests, bids/orders, invoices, payment references, shipping destination, consignee/notify details.

·         Verification & Compliance: identification documents (where required), end-user confirmations, and related compliance communications.

·         Technical Data: website access logs (IP address, device/browser, pages visited) and cookies where enabled.

How We Use Information (Purposes)

·         To provide vehicle sourcing, auction support, procurement, inspection coordination, export documentation, and shipping arrangements.

·         To communicate about quotations, orders, payments, and shipment updates.

·         To prevent fraud and support payment security verification.

·         To comply with legal obligations, including export controls, sanctions compliance, customs procedures, accounting, and recordkeeping.

·         To improve our website and service quality (where analytics are used).

Legal Basis (Where Applicable)

Depending on the applicable law and context, we process personal data based on one or more of the following:

·         Contract: processing necessary to perform a contract or take steps requested by you before entering a contract.

·         Legitimate Interests: fraud prevention, service improvement, security, and compliance risk management.

·         Legal Obligations: compliance with Japanese law and relevant regulatory requirements.

·         Consent: where required (for example, certain marketing communications or optional cookies).

Sharing of Information

We share information only as necessary to provide export services and operate our business. This may include:

·         Auction houses and suppliers (for procurement and verification).

·         Inspection agencies and inland transport providers.

·         Shipping lines, freight forwarders, and customs/logistics agents.

·         Banks and payment processors involved in receiving and reconciling payments.

·         Professional advisors where required (e.g., auditors, legal counsel).

We do not sell personal information for advertising purposes.

International Transfers

Vehicle export requires sharing information across borders (e.g., to shipping lines or customs agents in destination countries). Where required, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.

Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and transaction.

Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No system is 100% secure; customers should also protect their own account and device security.

Cookies and Analytics (Website)

Our website may use cookies or similar technologies to enable core functionality and help us understand website performance. Where required, you may be given choices to accept or manage non-essential cookies.

Your Rights

Depending on your location and applicable law (including Japan’s APPI and, where applicable, GDPR-style regimes), you may have rights to:

·         Request access to your personal information.

·         Request correction or updating of inaccurate information.

·         Request deletion or restriction in certain circumstances.

·         Object to certain processing or withdraw consent (where processing is based on consent).

·         Request information about third-party sharing where required by law.

We may need to verify your identity before fulfilling requests.

Children’s Privacy

Our services are intended for business customers and adult users. We do not knowingly collect personal information from children.

Contact & Updates

For privacy-related requests or questions, please contact KM Auto through our official contact channels listed on our website.

We may update this Privacy Policy from time to time. The latest version will be available through our official channels.